RETURNS ARE EASY AND HASSLE FREE. SEE BELOW FOR DETAILS.
We offer 2 options:
In order to give you peace of mind when shopping with us we accept returns within 80 days from the date of your order. We are happy to exchange for credit, or refund items in new, unused and original condition
We can provide a Wild Earth store credit or a refund, at your request, where the returned item is subject to the following;
- The item is returned within 80 days from the date of ther original order.
- Presents "as new" in appearance, be unused, have no signs of wear and tear, and must not be damaged or soiled.
- Be packaged in it's original undamaged packaging with all product tickets and swing tags.
- That the item's original packaging is not marked or used as the outer layer of packaging for transport. Please ensure you do not attach anything to the outside of the original packaging. e.g. Shoe boxes must be placed inside another box or satchel for shipping.
- When returning goods please include a copy of your receipt and the reason for the return.
If the above return criteria are not met we may decline the return.
We're here to help
If you have any questions or concerns about whether your item/s meet the above criteria, please contact us, we are happy to help.
We recommend sending returns via registered post or tracked courier as we do not accept responsibility for lost items.
We will process your return as an account credit or refund.
Upon receiving your return we will assess your item/s and process a store credit or a refund, paid back to you via your original payment method. Returns are processed within 3 business days of receiving your parcel at our warehouse and we will notify you via email once your return has been completed.
Exchange or credit
We don’t offer item for item exchanges as we can’t guarantee stock will be available of the requested item at the time of your exchange.
A store credit allows you to make a purchase through your Wild Earth account, for items which are in stock and gives you access to all of our payment options should your order total exceed your credit amount.
- Due to health regulations, we are unable to exchange or refund on any underwear purchase unless faulty within the manufacturer's warranty period.
- We cannot provide a refund if; you do not have proof of purchase from Wild Earth, or if you find the same item at a cheaper price somewhere else.
To return items over 10kg, or longer than 1.2m, please contact Customer Service; firstname.lastname@example.org OR 07 5593 4180.
Gift cards, promo codes, and sales promo prices cannot be applied to exchanges.
Special Order Items
Products that are specially ordered non-stock items, custom made, bulk quantity, or corporate special orders cannot be exchanged/refunded.