Shipping
Delivery is free in Australia via our Regular Service when you order over $99, and just $8.95 Flat Rate Australia-wide for orders under $99.
Need it overnight? Choose WExpress for deliveries to 95% of Australia next day from just $7.50. See below for details.
Approximate freight times are as follows:
|
Post to Location |
WExpress Overnight Service |
Express Service |
Regular Service |
|---|---|---|---|
|
Australia Wide |
Overnight - Next Business Day |
1-3 Business Days |
2-10 Days |
|
Worldwide (via Airmail) |
Not available outside Australia |
3-7 days (not available in all countries) |
5-20 Days |
Our distribution centre and freight companies operate Monday to Friday for order dispatching and deliveries.
WExpress (Shipping Cut-Off 2PM QLD Time, Monday - Friday)
Need it in a hurry? The WExpress service is exclusive to Wild Earth and provides our customers with the fastest possible freight option to almost anywhere Australia-wide. WExpress is powered by Startrack and offers true overnight delivery to most locations around Australia for the cheapest possible price. Perfect for when you need to get your order fast.
Please Click Here, to check if you're address is eligible for overnight delivery with WExpress.
To Calculate Transit Time, insert our Post code: 4220, and select the Premium Service
Because Australia is so vast, there are some remote locations that are simply impossible to reach overnight. In these cases orders still arrive faster with WExpress than any other freight method.
WExpress overnight freight is only available with the “Authority To Leave” request. If you are not home at the time the delivery reaches your designated shipping address, the parcel will be left at that location.
It is your responsibility to collect it once it has left the delivery driver’s possession. WExpress deliveries can only be left at a physical address. Deliveries to PO boxes are not available with this service.
Please note that Wild Earth will not accept liability for ANY lost, damaged, stolen order , or orders destroed by pets. If you select WExpress, make sure you are prepared to receive your order the next day! WExpress ships daily from Monday - Friday every week but is not available on weekends or public holidays. All orders placed before 2pm Monday - Friday are dispatched the same day.
Australia Post Express Deliveries (Shipping Cut-Off 2PM QLD)
Order before 2pm, Mon-Fri, and choose Express Shipping and we'll despatch your order on Australia Post eParcel Express. They deliver to most major capital cities and their metropolitan areas the next day - Subject to Australia Post services.
1-hour Click & Collect
Available Monday - Friday, 9am - 4pm, from our store located at 25 Central Drive, Burleigh Heads. Qld. 4220.
Save on Postage
Combined Postage discounts may be available when buying more than one item. The combined postage discount will automatically be applied when you are checking out with multiple items so simply add items into your shopping cart and you will get a final price in checkout. If you order over $99 you'll receive free standard postage. Express post is available for an extra fee.
Shipping costs are calculated by the cubic weight of your order, delivery method, and shipping address and will be delivered to your door or specified location. In the Shopping Cart and at Checkout there is a postage calculator which will give you a shipping quote with different delivery methods. Choose the item you are interested in and enter your postcode or country for a postage price.
To calculate postage for multiple items simply add items to your shipping cart then click on view cart and add your postcode or country.
More Shipping Information
As the shipping costs are calculated using your shipping address, your exact cost of shipping will be provided in "view cart" for multiple items. This is before the checkout process so you will have the option of viewing the shipping costs before you complete checkout.
Orders to Australian destinations are trackable and shipped by Australia Post e-parcel post, express post delivery or most suitable courier for your location. Online tracking is available. Most of these options can be chosen in checkout. Large items are sent via our courier Star Track Express or other carriers.
All items are delivered with authority to leave (safe drop) where possible unless otherwise selected when ordering.
For international regions of the world, you will have a number of shipping options available depending on the item. These include Airmail and Express Courier International. Each option has a different cost associated with it, and is best suited to a particular type of parcel.
Care and Handling
Items are packed with durable strength custom made packaging to protect the items inside on the journey to you. All items are checked prior to packing and handled with great care, to ensure that each item is guaranteed to be dispatched in perfect condition. Wild Earth Australia is not directly liable for any loss, theft, or damage to any goods whilst in transit; however if your item arrives damaged please contact us at service@wildearth.com.au
Important Shipping Information
Delivery Delays:
If a product needs to be placed on back order to fulfill your request we will notify you by email if it stretches out much longer than normal freight times. We endeavor to process and dispatch orders promptly and efficiently and almost always dispatch within 1 to 2 days. The shipping time guides provided on this website indicate approximate shipping times only - they are not guaranteed delivery times. Wild Earth cannot be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays with any nominated carriers or carrier agents/representatives, delays in customs processing and clearance, delays resulting from industrial strikes/protests/wars/natural disasters, road, traffic or busy periods with freight companies.
Import Tax/Duty
The payment of any customs duty/import tax is the responsibility of the purchaser and should be investigated with their local customs or postal department to see what duties are payable (if any). Check your local import duty/tax before ordering.
*Certain items are excluded from free freight offer.
