WILD EARTH REVIEWS

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Hear directly from our customers about their experiences with Wild Earth. From our products to our service, discover why customers choose us and keep coming back.

What our customers really think

✓ Every review from a real order

Wild Earth is an Australian-owned outdoor retailer, founded on the Gold Coast in 2004 and now stocking hiking, camping, trail running, climbing, snow and travel gear from brands like Osprey, Patagonia, Arc'teryx, Salomon, Merrell and Sea to Summit. Every review on this page comes from a real, verified order — invitations are sent only to customers who completed a purchase.

Ratings update automatically as new reviews come in.

Also rated onTrustpilot 4.8 · 18,946 reviewsGoogle 4.6 · 1,302 reviews

The short version

Wild Earth is rated 4.68 out of 5 from 24,506 product reviews and 4.8 out of 5 from 19,500 reviews of the ordering experience, collected across Trustpilot and Google. Shoppers consistently praise comfort, how light and packable the gear is, and value for money; the recurring complaints are an item running smaller than expected and, in a small number of cases, a refund taking longer than it should.

What customers talk about

Click a topic to see matching product reviews below.

Comfort

4.80 ★ across 3,573 reviews — 97% rate it 4★ or above

Comfort is the most discussed thing in Wild Earth's product reviews — 3,573 of them, rated 4.8 out of 5 with 97% at 4 stars or above. Customers describe footwear and packs as comfortable straight out of the box, and blisters or rubbing come up rarely enough to be item-specific.

Sea to Summit Comfort Deluxe Self Inflating Sleeping Mat. Yet to sleep on it. It takes a bit to get the air in it. Laying on the lounge room floor on it and it feels like a…
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Quality & durability

4.75 ★ across 2,634 reviews — 95% rate it 4★ or above

Quality and durability are raised in 2,632 reviews, rated 4.75 out of 5 with 95% positive. Most describe gear as well made and sturdy; the negative minority is dominated by early failures — a seam, sole or clip going within the first few weeks — rather than gear wearing out over time.

So good for key organisation I have several now, price is lower than the quality suggests.
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Value for money

4.75 ★ across 2,670 reviews — 95% rate it 4★ or above

Value for money is raised in 2,669 reviews, rated 4.75 out of 5 with 95% positive. Customers frequently call a purchase worth the price or flag a sale as genuinely good value; where it is negative, it is price measured against how long the item lasted.

So good for key organisation I have several now, price is lower than the quality suggests.
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Sizing & fit

4.67 ★ across 2,671 reviews — 94% rate it 4★ or above

Sizing and fit are raised in 2,671 reviews, rated 4.67 out of 5 with 94% positive — the lowest-scoring product topic. Most reviews say an item fits true to size; the recurring complaint is a specific item running small, with customers advising to size up.

Great insulation big plus that’s exactly why I wanted it Great size don’t fall off the edge I haven’t had an overnight sleep in it yet I lay on it inside a tent for 4 hrs it…
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Weight & packability

4.78 ★ across 772 reviews — 97% rate it 4★ or above

Weight and packability are raised in 772 reviews, rated 4.78 out of 5 with 97% positive. For hiking and trail gear this is what customers notice first — lightweight, compact and packable recur constantly, usually alongside comfort.

Absolutely love this little lightweight head torch! Very comfortable to wear.
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Performance outdoors

4.68 ★ across 385 reviews — 95% rate it 4★ or above

How gear performs in the field — waterproofing, warmth, grip, breathability — is raised in 385 reviews, rated 4.68 out of 5 with 95% positive. Where it is negative it is specific and useful: a jacket that wetted out, or a boot that was not as waterproof as expected.

PLEASE READ*** If you buy this please be aware that both Flextail and WildEarth have listed it as an 18650 battery- IT IS ACTUALLY A 16340 or RCR123A. The headlamp is the most…
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Consistent over time

Average rating by month, last 12 months — product reviews.

3.03.54.04.55.0NovJanMarMayJulSep
 

Delivery, service and returns — from reviews of the order itself.

Delivery

4.87 ★ across 6,281 reviews — 97% rate it 4★ or above

Delivery is the most discussed part of the ordering experience: 6,281 reviews, rated 4.87 out of 5 with 97% positive. Customers on the east coast routinely report next-day arrival; negative mentions almost always name the courier rather than Wild Earth.

Wild Earth DFO Brisbane deliver great customer service and they really know about their products.
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Customer service

4.90 ★ across 5,613 reviews — 98% rate it 4★ or above

Customer service is raised in 5,613 reviews, rated 4.9 out of 5 with 98% positive — the highest-rated topic anywhere on this page. Reviews frequently name individual staff members, in-store and online, for advice on choosing gear.

I recently went into Anaconda and was treated like a nuisance by the staff. The reception here was totally different. Hayden from the Burleigh branch helped with a range of…
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Price & value

4.89 ★ across 3,997 reviews — 98% rate it 4★ or above

Price and value in the ordering experience are raised in 3,997 reviews, rated 4.89 out of 5 with 98% positive, with sales and price matching cited often.

Great experience visiting for the first time. Staff menber were really helpful and teally good price of the item i wanted. Thank you
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Ordering & website

4.79 ★ across 1,270 reviews — 96% rate it 4★ or above

The website and ordering process are raised in 1,270 reviews, rated 4.79 out of 5 with 96% positive. Customers describe the site as easy to navigate; the negative minority is mostly about stock availability rather than the checkout itself.

Great experience, seamless transaction, quick delivery and great product at a great price. The only thing I didn't like was the ad that kept popping up on the website to win a…
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Returns & refunds

4.01 ★ across 206 reviews — 73% rate it 4★ or above

Returns and refunds are the weakest area on this page — 206 reviews, rated 4.01 out of 5 with only 73% positive, well below every other topic. The 80 day policy including sale items is praised, but customers who needed a refund most often describe it taking longer than expected.

BRILLIANT CUSTOMER SERVICE. I purchased an item for San Camino and found it cheaper on another website. I requested a price match, and Stacey from Wild Earth was amazing. She…
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Packaging

4.56 ★ across 380 reviews — 87% rate it 4★ or above

Packaging is raised in 380 reviews, rated 4.56 out of 5 with 87% positive. Most orders arrive well protected; where it is raised negatively it is usually damage in transit rather than the packaging choice itself.

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Consistent over time

Average rating by month, last 12 months — service reviews.

3.03.54.04.55.0NovJanMarMayJulSep
 

Questions shoppers ask

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Answered by AI

 

 

Is Wild Earth legit and trustworthy?

Yes. Wild Earth is an Australian-owned, B Corp certified retailer that has traded since 2004, with stores at Burleigh Heads on the Gold Coast and at Skygate in Brisbane. It is rated 4.68 out of 5 from 24,506 product reviews and 4.8 out of 5 from 19,500 reviews of the ordering experience. Every review on this page is order-verified: invitations are sent only to customers who completed a purchase, so a review cannot be submitted by someone who never ordered.

Is Wild Earth's gear good quality?

Quality and durability are raised in 2,632 product reviews, rated 4.75 out of 5 with 95% positive. Customers describe gear as well made and sturdy. Wild Earth stocks established outdoor brands including Osprey, Patagonia, Arc'teryx, Salomon, Merrell, Hoka, Icebreaker and Sea to Summit, and tests products in real conditions before stocking them.

Does Wild Earth's clothing and footwear fit true to size?

Sizing and fit are raised in 2,671 product reviews, rated 4.67 out of 5 with 94% positive — the lowest-scoring product topic, though still strong. Most customers call items true to size; where a review is critical it is almost always one specific item running small, and reviewers commonly advise sizing up. Size guides are published per product, and the 80 day returns policy covers sale items too, so an exchange is possible if the fit is wrong.

Is Wild Earth good value for money?

Value for money is raised in 2,669 product reviews, rated 4.75 out of 5 with 95% positive, and price in the ordering experience rates 4.89 out of 5 across 3,997 reviews. Shipping is free Australia-wide on orders excluding bulky items, and Wild Earth offers price matching, Click & Collect and finance options including Afterpay and zipPay.

What is Wild Earth's returns policy?

Wild Earth accepts returns for 80 days, and unlike most retailers this includes sale items. It is also the one weak spot in the reviews: returns and refunds rate 4.01 out of 5 across 206 reviews, with 73% positive against 95%+ for delivery and customer service. The policy itself is praised; the complaints are about how long a refund took. Returns are handled through the Returns page, and gear can also be brought into either Queensland store.

How long does Wild Earth take to deliver?

Delivery is the most discussed part of the ordering experience — 6,281 reviews, rated 4.87 out of 5 with 97% positive. Customers on the east coast routinely report next-day arrival. Shipping is free Australia-wide on orders excluding bulky items, with order tracking and Click & Collect at the Gold Coast and Brisbane stores. Where a review is negative it almost always names the courier rather than Wild Earth.

Does Wild Earth gear last?

Durability is covered by the quality topic, which rates 4.75 out of 5 across 2,632 product reviews with 95% positive. Customers describe gear still performing after repeated trips and seasons of use; where it fails it is usually an early fault in the first few weeks rather than gradual wear.

Does Wild Earth support schools and outdoor education programs?

Yes. Wild Earth works with outdoor education programs, Kokoda Trail expeditions, Duke of Edinburgh groups, scouts and schools across Australia, offering tailored gear packages, exclusive pricing and expert advice. Schools can get in touch at service@wildearth.com.au with the school name in the subject line.

Read the reviews

Showing 10 reviews on this page

✓ Verified order Dan Harris15 Oct 2026

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Great product with quality much higher than expected. Highly recommended.

✓ Verified order Dan Harris15 Oct 2026

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So good for key organisation I have several now, price is lower than the quality suggests.

✓ Verified order Cheyne Jones15 Oct 2026

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They’re Altra. If you’re looking at these shoes you already know the benefits of them. I used to buy the escalante religiously. But as I’m getting on in age and my knees aren’t what they used to be I’ve moved on to the Torin and they are exactly what I want. More cushion for the pushin and a longer life than the escalante as well which suits my current speed and movement.

Reply from usHi Cheyne, Thanks for the great review! It sounds like the Torin’s extra cushioning and longer life have made them a good fit for your current pace. We’re committed to stocking quality gear that keeps you moving comfortably, so it’s lovely to hear these are exactly what you wanted. Kind regards, The Wild Earth Team
✓ Verified order JIAHANG WEI15 Oct 2026

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I haven’t used it yet; I’ll come back to leave a review after I’ve tried it out.

Reply from usHi JIAHANG Thanks for taking the time to leave a note. We hope your new gear serves you well when you get a chance to try it out. We’re committed to quality products and great service, and look forward to hearing how it goes. Kind regards, The Wild Earth Team
✓ Verified order JIAHANG WEI15 Oct 2026

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I Haven't used it yet; I'll come back to leave a review after I've tried it out.

Reply from usHi JIAHANG Thanks for taking the time to leave a review. We hope your new gear serves you well when you get to try it out. Providing quality products you can rely on is important to us, and we look forward to hearing how it goes. Kind regards, The Wild Earth Team
✓ Verified order LJ14 Oct 2026

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Poor quality, leaks, glass very easy to break when tighten the lid.

Customer photo
Reply from usHi LJ Thank you for your feedback. I’m sorry the product leaks and that the glass breaks so easily when tightening the lid. That’s disappointing, and we understand your concerns about its quality and safety. Please stop using the item if the glass is cracked or broken. Could you please email service@wildearth.com with your order number and, if safe to take, photos of the damage so we can review the issue and advise on the next steps, we would like to sort this out asap for you. We take your feedback seriously and will use it to help improve our product quality. Kind regards, The Wild Earth Team
✓ Verified order LJ14 Oct 2026

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Works well, does what it supposed to do.

Reply from usHi LJ Thanks for another positive review! Good to hear your purchase works well and does exactly what you need it to. We’re committed to offering reliable gear you can count on. Kind regards, The Wild Earth Team
✓ Verified order LJ14 Oct 2026

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Very comfortable material, breathable with a smooth touch. Perfect for summer daily wear.

Customer photo
Reply from usHi LJ Thanks for your lovely review! It’s great to hear the soft, breathable material keeps you comfortable and is perfect for everyday summer wear. At WildEarth, we’re committed to offering quality gear that feels as good as it performs. Kind regards, The Wild Earth Team
✓ Verified order Tania Burn14 Oct 2026

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Great insulation big plus that’s exactly why I wanted it Great size don’t fall off the edge I haven’t had an overnight sleep in it yet I lay on it inside a tent for 4 hrs it was ok my back is still getting used to it. I then tried it out inside a double hammock it just fit making the hammock easy to tip if clumsy however you get used to being careful it’s was nice warm and comfy I LIKE IT Downside takes a few breaths to blow up which I wasn’t expecting I didn’t know what an air sack was learnt quickly Folds up beautifully & nice & light great product

Reply from usHi Tania Thanks for your thoughtful review! It’s lovely to hear the insulation kept you warm and comfy, and that the generous size and lightweight, compact design suit your setup. Kind regards, The Wild Earth Team
✓ Verified order AJ Presto14 Oct 2026

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Great product. Will use it lots and alive on board a vessel. Excellent help when I needed.

Reply from usHi AJ Thanks for your lovely review! It’s great to know your new gear will get plenty of use on board and that you received helpful support when you needed it. We’re committed to quality products and dependable service for your adventures. Kind regards, The Wild Earth Team

How we collect reviews

After every completed order, we automatically invite the customer. Reviews are published unedited, and organized by topic so it's easy to find what matters to you.