Hear directly from our customers about their experiences with Wild Earth. From our products to our service, discover why customers choose us and keep coming back.
What our customers really think
✓ Every review from a real order
Wild Earth is an Australian-owned outdoor retailer, founded on the Gold Coast in 2004 and now stocking hiking, camping, trail running, climbing, snow and travel gear from brands like Osprey, Patagonia, Arc'teryx, Salomon, Merrell and Sea to Summit. Every review on this page comes from a real, verified order — invitations are sent only to customers who completed a purchase.
Ratings update automatically as new reviews come in.
Also rated onTrustpilot4.8 · 18,948 reviewsGoogle4.6 · 1,314 reviews
The short version
Wild Earth is rated 4.68 out of 5 from 24,506 product reviews and 4.8 out of 5 from 19,500 reviews of the ordering experience, collected across Trustpilot and Google. Shoppers consistently praise comfort, how light and packable the gear is, and value for money; the recurring complaints are an item running smaller than expected and, in a small number of cases, a refund taking longer than it should.
What customers talk about
Click a topic to see matching product reviews below.
Comfort
4.80 ★ across 3,596 reviews — 97% rate it 4★ or above
Comfort is the most discussed thing in Wild Earth's product reviews — 3,573 of them, rated 4.8 out of 5 with 97% at 4 stars or above. Customers describe footwear and packs as comfortable straight out of the box, and blisters or rubbing come up rarely enough to be item-specific.
Supporting a local Aussie brand, i'm happy to pay the price. The quality, feel and comfort of these Fractel Legionnaire hats are second to none. As someone who is concern about…
4.75 ★ across 2,650 reviews — 95% rate it 4★ or above
Quality and durability are raised in 2,632 reviews, rated 4.75 out of 5 with 95% positive. Most describe gear as well made and sturdy; the negative minority is dominated by early failures — a seam, sole or clip going within the first few weeks — rather than gear wearing out over time.
4.75 ★ across 2,683 reviews — 95% rate it 4★ or above
Value for money is raised in 2,669 reviews, rated 4.75 out of 5 with 95% positive. Customers frequently call a purchase worth the price or flag a sale as genuinely good value; where it is negative, it is price measured against how long the item lasted.
Sleek looking shoes. They are arrived fairly quickly,good service. Quality shoes, they are comfortable to wear. The soles hasn't been damaged at all even though I have worn…
4.67 ★ across 2,682 reviews — 94% rate it 4★ or above
Sizing and fit are raised in 2,671 reviews, rated 4.67 out of 5 with 94% positive — the lowest-scoring product topic. Most reviews say an item fits true to size; the recurring complaint is a specific item running small, with customers advising to size up.
As always great design, fit and function from Patagonia. The hat is very comfortable, the neck flap length is great for those with longer necks. Clipping the flap back is…
4.78 ★ across 778 reviews — 97% rate it 4★ or above
Weight and packability are raised in 772 reviews, rated 4.78 out of 5 with 97% positive. For hiking and trail gear this is what customers notice first — lightweight, compact and packable recur constantly, usually alongside comfort.
4.68 ★ across 386 reviews — 95% rate it 4★ or above
How gear performs in the field — waterproofing, warmth, grip, breathability — is raised in 385 reviews, rated 4.68 out of 5 with 95% positive. Where it is negative it is specific and useful: a jacket that wetted out, or a boot that was not as waterproof as expected.
Great jacket by Amble, fits well, the right length. Yet to test it in the rain to comment on waterproof status.
Average rating by month, last 12 months — product reviews.
Delivery, service and returns — from reviews of the order itself.
Delivery
4.87 ★ across 6,281 reviews — 97% rate it 4★ or above
Delivery is the most discussed part of the ordering experience: 6,281 reviews, rated 4.87 out of 5 with 97% positive. Customers on the east coast routinely report next-day arrival; negative mentions almost always name the courier rather than Wild Earth.
Wild Earth DFO Brisbane deliver great customer service and they really know about their products.
4.90 ★ across 5,614 reviews — 98% rate it 4★ or above
Customer service is raised in 5,613 reviews, rated 4.9 out of 5 with 98% positive — the highest-rated topic anywhere on this page. Reviews frequently name individual staff members, in-store and online, for advice on choosing gear.
I recently went into Anaconda and was treated like a nuisance by the staff. The reception here was totally different.
Hayden from the Burleigh branch helped with a range of…
4.89 ★ across 3,998 reviews — 98% rate it 4★ or above
Price and value in the ordering experience are raised in 3,997 reviews, rated 4.89 out of 5 with 98% positive, with sales and price matching cited often.
Great experience, seamless transaction, quick delivery and great product at a great price. The only thing I didn't like was the ad that kept popping up on the website to win a…
4.79 ★ across 1,270 reviews — 96% rate it 4★ or above
The website and ordering process are raised in 1,270 reviews, rated 4.79 out of 5 with 96% positive. Customers describe the site as easy to navigate; the negative minority is mostly about stock availability rather than the checkout itself.
Store Customer Service: 10/10
Product Range: 8/10
Pricing: 8/10 (Selective Products on Clearance or Special Offer)
Visited the Wild Earth (Burleigh Heads) store today…
4.01 ★ across 206 reviews — 73% rate it 4★ or above
Returns and refunds are the weakest area on this page — 206 reviews, rated 4.01 out of 5 with only 73% positive, well below every other topic. The 80 day policy including sale items is praised, but customers who needed a refund most often describe it taking longer than expected.
I bought some shoes online and they didn’t fit. I was able to send them back and was offered a full refund. An incredibly professional and amazing business to deal with. I love…
4.56 ★ across 380 reviews — 87% rate it 4★ or above
Packaging is raised in 380 reviews, rated 4.56 out of 5 with 87% positive. Most orders arrive well protected; where it is raised negatively it is usually damage in transit rather than the packaging choice itself.
Yes. Wild Earth is an Australian-owned, B Corp certified retailer that has traded since 2004, with stores at Burleigh Heads on the Gold Coast and at Skygate in Brisbane. It is rated 4.68 out of 5 from 24,506 product reviews and 4.8 out of 5 from 19,500 reviews of the ordering experience. Every review on this page is order-verified: invitations are sent only to customers who completed a purchase, so a review cannot be submitted by someone who never ordered.
Is Wild Earth's gear good quality?
Quality and durability are raised in 2,632 product reviews, rated 4.75 out of 5 with 95% positive. Customers describe gear as well made and sturdy. Wild Earth stocks established outdoor brands including Osprey, Patagonia, Arc'teryx, Salomon, Merrell, Hoka, Icebreaker and Sea to Summit, and tests products in real conditions before stocking them.
Does Wild Earth's clothing and footwear fit true to size?
Sizing and fit are raised in 2,671 product reviews, rated 4.67 out of 5 with 94% positive — the lowest-scoring product topic, though still strong. Most customers call items true to size; where a review is critical it is almost always one specific item running small, and reviewers commonly advise sizing up. Size guides are published per product, and the 80 day returns policy covers sale items too, so an exchange is possible if the fit is wrong.
Is Wild Earth good value for money?
Value for money is raised in 2,669 product reviews, rated 4.75 out of 5 with 95% positive, and price in the ordering experience rates 4.89 out of 5 across 3,997 reviews. Shipping is free Australia-wide on orders excluding bulky items, and Wild Earth offers price matching, Click & Collect and finance options including Afterpay and zipPay.
What is Wild Earth's returns policy?
Wild Earth accepts returns for 80 days, and unlike most retailers this includes sale items. It is also the one weak spot in the reviews: returns and refunds rate 4.01 out of 5 across 206 reviews, with 73% positive against 95%+ for delivery and customer service. The policy itself is praised; the complaints are about how long a refund took. Returns are handled through the Returns page, and gear can also be brought into either Queensland store.
How long does Wild Earth take to deliver?
Delivery is the most discussed part of the ordering experience — 6,281 reviews, rated 4.87 out of 5 with 97% positive. Customers on the east coast routinely report next-day arrival. Shipping is free Australia-wide on orders excluding bulky items, with order tracking and Click & Collect at the Gold Coast and Brisbane stores. Where a review is negative it almost always names the courier rather than Wild Earth.
Does Wild Earth gear last?
Durability is covered by the quality topic, which rates 4.75 out of 5 across 2,632 product reviews with 95% positive. Customers describe gear still performing after repeated trips and seasons of use; where it fails it is usually an early fault in the first few weeks rather than gradual wear.
Does Wild Earth support schools and outdoor education programs?
Yes. Wild Earth works with outdoor education programs, Kokoda Trail expeditions, Duke of Edinburgh groups, scouts and schools across Australia, offering tailored gear packages, exclusive pricing and expert advice. Schools can get in touch at service@wildearth.com.au with the school name in the subject line.
Very comfortable and very light pair of sunglasses.
I only wish they would be a bit darker, 2-3 or 2-4, I would prefer the tinting to be darker when in low light and bright environments.
Reply from usHi German
Thank you for your review. It’s good to hear the sunglasses feel so comfortable and lightweight, though we’re sorry the tint isn’t as dark as you’d prefer in different lighting conditions.
We take your feedback seriously, as it helps us improve our product range and advice. Please email service@wildearth.com (mailto:service@wildearth.com) with your order details and the sunglasses model so we can check the lens specifications and discuss available options.
Kind regards,
The Wild Earth Team
Reply from usHi Theresa
Thanks for your lovely review! It’s great to know the size is just right and it’s easy to use, with plenty of use beyond hiking too. We’re committed to offering quality gear that’s practical for adventures and everyday life alike.
Kind regards,
The Wild Earth Team
Reply from usHi Theresa
Thanks for your review! Having an extra item in your kit just in case can bring some welcome peace of mind. We’re committed to providing dependable gear so you can head out prepared.
Kind regards,
The Wild Earth Team
Reply from usHi Theresa
Thanks for your lovely review! It’s great to know you’re happy with the quality of your purchase. We’re committed to offering well-made gear you can rely on.
Kind regards,
The Wild Earth Team
Great tent, I set it up for the first time in the wild and it was easy. Super spacious too
Reply from usHi L
Thanks for your lovely review! It’s great to know your tent was easy to pitch out in the wild and gave you plenty of room to spread out. We’re committed to offering quality gear that makes adventures more comfortable.
Kind regards,
The Wild Earth Team
Yet to get these sticks out on the trail however they look and feel great. Very opportunistic purchase (on sale) but will come in handy.
Reply from usHi Brooke
Thanks for your lovely review! Great to hear the sticks look and feel good, and that you picked them up at a sale price. We’re committed to offering quality gear at great value—hope they serve you well when you hit the trail.
Kind regards,
The Wild Earth Team
Reply from usHi Wes
Thanks for your review. It’s good to hear you’re happy with the product, though we appreciate that the price felt a little high. We take your feedback seriously as we work to offer quality gear, fair value and excellent service.
Kind regards,
The Wild Earth Team
I always wear Bridgedale and Wild Earth has the best selection.
Reply from usHi Stephen
Thanks for your lovely review! When Bridgedale is your go-to, it’s great to have plenty to choose from. We’re committed to keeping our range well stocked with quality gear you can rely on.
Kind regards,
The Wild Earth Team
Expensive, but great quality and very comfortable so far. Eric was very helpful and knowledgable and I really appreciated the range in store to choose from and the fact that you had all the sizes for me to try.
Reply from usHi Ian
Thanks for your thoughtful review. While the price was on the higher side, it’s good to hear the quality and comfort have made a positive impression so far. We’re glad Eric’s knowledge and the range of sizes in store helped you find the right fit—we’re committed to offering quality gear and helpful, knowledgeable service.
Kind regards,
The Wild Earth Team
Great product, competitive price, good value and prompt service. Thank you
Reply from usHi Feroz
Thanks for your lovely review! It’s great to know you found good value in your purchase and appreciated the prompt service. We’re committed to offering quality gear at competitive prices and making shopping with Wild Earth straightforward.
Kind regards,
The Wild Earth Team
How we collect reviews
After every completed order, we automatically invite the customer. Reviews are published unedited, and organized by topic so it's easy to find what matters to you.
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