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Wild Earth offers an easy and simple returns process.
We have two options:
In order to give you peace of mind when shopping with us we accept returns within 80 days from the date of your order. We are happy to exchange for credit, or refund items in new, unused and original condition
We can provide a Wild Earth store credit or a refund, at your request, where the returned item is subject to the following;
If the above return criteria are not met we may decline the return.
*Please note all size guides are provided by suppliers and although we do our best to ensure these are accurate, they can vary person to person and brand to brand. If an item does not fit, it is considered a change of mind return.
**For change of mind purchase the customer is responsible for return postage costs. We offer return shipping labels through Australia Post, and also Parcel Point returns starting at $6.95.
If there is an issue with your product, please contact us at email@example.com.
We're here to help
If you have any questions or concerns about whether your item/s meet the above criteria, please contact us, we are happy to help.
We recommend sending returns via registered post or tracked courier as we do not accept responsibility for lost items.
We will process your return as an account credit or refund.
Upon receiving your return we will assess your item/s and process a store credit or a refund, paid back to you via your original payment method. Returns are processed within 3 business days of receiving your parcel at our warehouse and we will notify you via email once your return has been completed.
Exchange or credit
We don’t offer item for item exchanges as we can’t guarantee stock will be available of the requested item at the time of your exchange.
A store credit allows you to make a purchase through your Wild Earth account, for items which are in stock and gives you access to all of our payment options should your order total exceed your credit amount.
To return items over 10kg, or longer than 1.2m, please contact Customer Service; firstname.lastname@example.org OR 1800 841 847. Gift cards, promo codes, and sales promo prices cannot be applied to exchanges.
Special Order Items
Products that are specially ordered non-stock items, custom made, bulk quantity, or corporate special orders cannot be exchanged/refunded.