Total Items: 0
Sub Total: $0.00
To ensure your peace of mind while shopping with us, we offer returns within 80 days from the date of your order. We gladly exchange items for store credit or provide refunds for items that are in new, unused, and original condition. Yes, we do accept returns for sale items. Additionally, you have the option to return your online orders in-store.
We can provide a Wild Earth store credit or a refund, at your request, where the returned item is subject to the following;
Due to health regulations, we are unable to exchange or refund on any underwear purchases unless faulty within the manufacturer's warranty period. Bras are exempt from this policy.
NO RETURNS ON SAFETY EQUIPMENT. Please see below for further details.
If the above return criteria are not met we may decline the return.
*Please note all size guides are provided by suppliers and although we do our best to ensure these are accurate, they can vary person to person and brand to brand. If an item does not fit, it is considered a change of mind return.
**Please note customers are responsible for return postage costs. We offer return shipping labels from $6.95 through Parcel Point returns, and also through Australia Post starting at $13.10. See below for these options. Alternatively, you may return with your own choice of Courier & for all International Returns. Please ship to:
25 Central Drive, Burleigh Heads, QLD, 4220 - Please include a copy of your Tax Invoice or piece of paper stating Tax Invoice number with your contact details.
If there is an issue with your product, please contact us at firstname.lastname@example.org.
We're here to help
If you have any questions or concerns about whether your item/s meet the above criteria, please contact us, we are happy to help.
We recommend sending returns via registered post or tracked courier as we do not accept responsibility for lost items.
We will process your return as an account credit unless refund is specified.
Upon receiving your return we will assess your item/s and process a store credit or a refund, paid back to you via your original payment method. Returns are processed within 3 business days of receiving your parcel at our warehouse and we will notify you via email once your return has been completed.
Exchange or credit
We don’t offer "item for item" exchanges as we can’t guarantee stock will be available of the requested item at the time of your exchange.
A store credit allows you to make a purchase through your Wild Earth account, for items which are in stock and gives you access to all of our payment options should your order total exceed your credit amount.
Gift cards & promo codes can not be applied as a refund. Sales promo prices cannot be applied to exchanged items.
Due to the critical nature of safety equipment in this store, we cannot accept returns on safety gear in order to ensure our customers are buying gear that is new and in a safe condition
Examples of safety equipment?
Special Order Items
Products that are specially ordered non-stock items, custom made, bulk quantity, or corporate special orders cannot be exchanged/refunded.
For any warranty requests or enquiries click here.
Wild Earth offers an easy and simple returns process.
We have two options: