Looking for an adventurous career in the outdoor industry?

Instore Customer Service, Brisbane

Wild Earth’s vision is simple – inspire, equip, and enable people with everything needed for a lightweight outdoor adventure. Their goal is to have the biggest range, best brands, great prices and unrivaled service.

We are growing and opening a new store at DFO Brisbane and are looking for 8-10 people to join the new Brisbane team, in the position of In-Store Customer Service. There are both casual and permanent opportunities, which will all require weekend work.  

The In-store Customer Service team is at the centre of Wild Earth's connection with their customers and we are looking for people that can provide better than excellent customer service.

So, if this sounds like you, we want to hear from you.

What the job entails…

  • Customer experience - maintaining a high standard of service to customers throughout their time in the store
  • Product knowledge - demonstrating your product expertise to customers to guide them toward a well-informed purchase
  • Sales – maximising sales opportunities with each customer without being viewed as pushy, identifying upsell opportunities and offering suggestions to add value to the customer's post-store adventures
  • Meeting targets – working with the team to achieve sales and promotional targets
  • Visual merchandising – maintaining a high standard of appearance on the shop floor ensuring items are stocked and presented appropriately  
  • Team player – being an engaged and motivated part of the Wild Earth crew


The person we are looking for….

Wild Earth customers like challenges and the Wild Earth team are no different.  We are looking for the 'right' person, not just a qualified one, so you will need to:

  • Have at least 2 years previous experience in retail store customer service
  • Have comprehensive outdoor and adventure goods knowledge
  • Have a collaborative team approach
  • Be a fantastic communicator
  • Be high energy and fun to work with
  • Have a passion for all things outdoors


What Wild Earth are all about….

Wild Earth crew live by their values of elevating those around them, living by their word, showing respect and being open. We offer a competitive salary, development opportunities, a fun team environment, and product discounts on all brands stocked.

Think this might be the role for you?

Wild Earth know you get out what you put in. So in order to be considered, you MUST provide a cover letter along with your resume. Here’s a few tips to help you cut through the crowd.

  1. Tell us why you want to work for Wild Earth
  2. Tell us what you are looking for in your next job
  3. Tell us a little about you and your passions outside of work


To apply, please send us an email to service@wildearth.com.au and attach your resume to the email.

Come and join the Wild Earth Family.