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WILD EARTH’S COVID-19 INITIATIVE
Wild Earth acknowledges the vast socio-economic implications of COVID-19 on both local and international communities, and strives to implement strategies to reduce the spread and impact of this virus.
HEALTH AND SAFETY
We have implemented strict cleaning and hygiene practices, as the health and safety of our customers and team is paramount. At our shop, we have taken extra steps to clean and sanitise all touchpoints. For online order packing and processing, we have applied the highest health and hygiene practices, so your parcel is sent clean and healthy. Furthermore, we have instructed our sales team to prioritize ‘social distancing’ by only conducting electronic purchases so as to avoid non-essential touching.
ONLINE ORDERS AND SHIPPING
Our online store still remains available to our customers 24 hours a day, 7 days a week. We know this is an uncertain time for you, but we want to reassure you. Our team are all working hard to ensure we keep giving you the service you know and love. Our fulfillment team is making every effort to ensure deliveries are not affected. Our warehouse has applied rigorous health and hygiene practices to ensure your parcel is dispatched clean and healthy, so you can order your gear with peace of mind.
Australia Post has reassured us that their services remain “fully operational across Australia” during this crisis. Though, with the recent border-closures shipments may experience delays, thus we recommend express shipping at this time.
At the heart of Wild Earth is a strong and passionate team - and we are dedicated to ensuring their safety and promoting their health. Thus we have implemented strategies that put their health and the health of our customers first.
OUR CUSTOMER SERVICE
Our customer service gear gurus are still available Monday - Friday 9am - 5pm during business hours on 07 5593 4180 or firstname.lastname@example.org, so if we can help you with anything, please do not hesitate to get in touch! If you are looking for some new gear and would prefer to pick up, we encourage you to take advantage of our 1-hour call, click & collect service.
During these uncertain times we are committed to ensuring we maintain our product stock-levels to the best of our abilities. We are working closely with our suppliers to ensure we can meet demand. Our online-store automatically displays the current stock-levels (In/Out) of our entire range - to provide the customer with the information they need before a purchase.
We are closely monitoring the situation and adhering to recommendations put forward by the leading authorities. On behalf of Wild Earth we wish everyone health and safety through these challenging times. As a community of outdoor lovers we need to band together and navigate the uncertain trail ahead. We’re all in this together.
The Wild Earth Team