WILD EARTH’S COVID-19 INITIATIVE
Wild Earth acknowledges the vast socio-economic implications of COVID-19 on both local and international communities, and strives to implement strategies to reduce the spread and impact of this virus.
HEALTH AND SAFETY
We have implemented strict cleaning and hygiene practices, as the health and safety of our customers and team is paramount. At our shop, we have taken extra steps to clean and sanitise all touchpoints. For online order packing and processing, we have applied the highest health and hygiene practices, so your parcel is sent clean and healthy. Furthermore, we have instructed our sales team to prioritize ‘social distancing’ by only conducting electronic purchases so as to avoid non-essential touching.
ONLINE ORDERS AND SHIPPING
Our online store still remains available to our customers 24 hours a day, 7 days a week. We know this is an uncertain time for you, but we want to reassure you. Our team are all working hard to ensure we keep giving you the service you know and love. Our fulfillment team is making every effort to ensure deliveries are not affected, so you can keep on shopping with peace of mind.
Australia Post has reassured us that their services remain “fully operational across Australia” during this crisis. Though, with the recent border-closures shipments may experience delays, thus we recommend express shipping at this time.
At the heart of Wild Earth is a strong and passionate team - and we are dedicated to ensuring their safety and promoting their health. Thus we have implemented strategies that put their health and the health of our customers first.
In light of this current situation, from Friday 20th we will temporarily be changing our shop hours in our Burleigh Heads store. The new hours will be as follows:
Mon - Fri: 9am-3pm
Sat: 9am - 3pm
Sun: 10am - 2pm
Moreover, our in-store team are taking initiatives to ensure high-standards of cleanliness and maintain ‘social distancing’, whilst still providing customers expert advice and service.
During these uncertain times we are committed to ensuring we maintain our product stock-levels to the best of our abilities. We are working closely with our suppliers to ensure we can meet demand. Our online-store automatically displays the current stock-levels (In/Out) of our entire range - to provide the customer with the information they need before a purchase.
We are closely monitoring the situation and adhering to recommendations put forward by the leading authorities. On behalf of Wild Earth we wish everyone health and safety through these challenging times. As a community of outdoor lovers we need to band together and navigate the uncertain road ahead. We’re all in this together.
The Wild Earth Team